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TD Bank

The TD sonic identity captures community warmth through door chimes and rhythmic beats, emphasizing its neighborhood bank persona and elevating recall, likability, and familiarity across North American touchpoints.

A sound for customer experiences

Challenge

TD Bank wanted to reinforce its reputation as ‘the bank around the corner’ with a unique, consistent sonic identity.

TD Bank, one of the biggest North American banks, needed a sound capable to leave a strong earprint across all its touch points.

Sonic concept

The sonic concept was born of a simple idea: a composition that suggests a stroll through a familiar neighborhood, because TD is a welcoming, community-focused bank.

We wanted to create a positive sonic identity that reflects the brand’s objective: to be a committed bank, ready to go the extra mile for its customers, to help its communities thrive, and to be there for its 90,000+ employees.

At the heart of the sound vocabulary is a seemingly familiar sound, that of a door chime, evocative of the brand’s down-to-earth, welcoming personality. The theme conveys happiness and confidence throughout the composition. Clapping hands, rhythmic beats and laughing voices in the background infuse humanity and hospitality.

Outcome

TD Bank scored well above the banks and investment brands average on three essential KPIs relating to sound performance:

  • Recall +24%
  • Likability +21%
  • Familiarity +19%

(Source: Veritonic Study on the TD Bank sonic logo led in the US and Canada – May 2022)

Client lead

  • Nathan Strawn Global Brand Manager
  • Kamini Persaud Global Brand Manager & Brand Educator
  • Melissa Azeredo Marketing Manager

Agency

  • Michael Boumendil President & Chief Creative Officer
  • Valentin Fleur Head of Strategy & Managing Director, Canada
  • Vincent Turbé Group Creative Director
  • Alice Lépine Artistic Director